Overview
Genesys Cloud Contact Center is a flexible, all-in-one solution that helps contact center teams manage client calls efficiently. With features like automated call handling and smart routing, teams can focus on delivering great service—while Genesys Cloud Contact Center takes care of call handling.
Key Features
- Interactive Voice Response (IVR): Allows callers to interact with voice or keypad inputs.
- Automatic Call Distribution (ACD): Route calls to most appropriate agent based on pre-set rules.
- Skills-Based Routing: Route calls based on their specific skills or expertise.
Cost and Fees
- One-Time Implementation Fee: $4,830.00
- Please note: This fee is subject to change.
- Recurring Costs: Recurring fees will vary based on the client’s specific needs and call center requirements. A detailed estimate will be provided following a needs assessment.