Technicians will respond within 4 business hours.
Overview
MS Teams is our solution for phone, voicemail and chat.
Available To
Faculty/Staff
Making Calls
Computer
Calls can be made from any standard issue laptop or a desktop computer equipped with speakers and a microphone.
Headsets
Departments can choose to purchase one of three pre-approved Teams Headsets.
Microsoft Teams Mobile App
- The Teams Mobile can be used to place and receive calls.
- Your FSU phone number displays as the caller ID instead of your personal cell phone number.
- Mobile app call activity syncs and can be managed in the Teams desktop application.
- Call notifications can be silenced outside business hours.
Note about Mobile App: Voice calls made and received in the mobile app do not consume substantial amounts of data however, carrier rates apply when not connected to a wireless network.
Contact Center Services
Contact Center Services provide a web-based customer interaction solution for colleges and departments that need to route calls to specific groups or team members.
Get Started
This playlist provides short how-to YouTube videos on using the essential calling features.
Costs