Summary
AI Ticket Summaries & Revise with AI have been made available to agents and technicians to assist them with working requests.
Information Security
These AI tools do not store or use our data for training new models.
AI Ticket Summaries
AI Ticket Summaries generate a summary based on a ticket’s title, description, attributes and recent activity.
Viewing AI Ticket Summaries
(1) In Work Management (TDNext), open a ticket.
(2) At the top of the ticket, click the View Ticket Summary panel.
Ticket Summaries Best Practice
Always verify the complete ticket details before responding to the requester. AI Ticket summaries are helpful for quick context but should never replace a full review of the ticket.
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Revise with AI
Revise with AI enables users to revise text for grammar, clarity, and conciseness, anywhere that rich text editors exist throughout Work Management and the Client Portal.
Using Revise with AI
(1) Users can utilize Revise with AI to revise all the text within the rich text editor by clicking the Revise with AI button located in the toolbar.
(2) Users can also revise a portion of their text by highlighting the desired portion, then clicking the Revise with AI button.
Revise with AI Best Practice
Always review revisions to ensure accuracy.
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