Overview
BroncoTechs staff the service desk and drop-in technology support centers.
Service Desk
910-672-HELP (4357)
Hours
- Mon-Fri / 8:00 A.M. to 8:00 P.M.
- Sat / 8:00 A.M. to 12:00 P.M.
- Sun / 12:00 P.M. to 4:00 P.M.
Technology Support Centers
Locations
Lyons Science Annex 125
Hours
- Mon-Fri / 8:00 A.M. to 8:00 P.M.
- Sat / 8:00 A.M. to 12:00 P.M.
- Sun / 12:00 P.M. to 4:00 P.M.
Amenities
Student Computer Lab, Student Print Station
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Chesnutt Library 409
Hours
- Mon-Fri / 8:00 A.M. to 5:00 P.M
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Lily Gym 101
Hours
Mon- Fri / 8:00 A.M. to 5:00 P.M.
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Services
Service
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Details
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Things to Know
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| Accounts & Authentication |
Passphrase and MFA set up and reset.
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| Network and Wi-Fi |
Help getting connected to Bronco Net and Eduroam.
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| Software |
Support with data recovery, operating system installation and upgrades, and troubleshooting driver issues.
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Data recovery is best-effort. No guarantee of repair without possible loss of data. |
| Hardware |
Troubleshooting and diagnostics, along with hard drive and memory upgrades.
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Client provides upgrade parts for personal computers. No guarantee of repair without loss of data. |
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Viruses and Malware
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Installation and configuration of antivirus software, along with virus and malware removal.
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Virus and malware removal is best-effort. No guarantee of repair without loss of data |